ISO 20000

What is ISO / IEC 20000 IT Service Management Standard?

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).

ISO/IEC 20000 was developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework, although it supports other IT Service Management frameworks and approaches including Microsoft Operations Framework and components of COBIT.

Benefits of ISO 20000 Certification

ISO 20000 certification offers numerous benefits to organizations, including:

• Improved quality and reduced costs in IT service delivery
• A benchmark for comparing IT service management capabilities
• Increased reliability and consistency in service levels
• Enhanced customer satisfaction through improved service quality
• Competitive advantage through demonstrated commitment to IT service excellence
• Support for ITIL implementation with a certification option
• Better integration of people, processes and technology

Our ISO 20000 Services

We offer comprehensive ISO 20000 services including:

• Gap analysis against ISO 20000 requirements
• Implementation planning and support
• Documentation development
• Training programs (awareness, implementation, internal auditor)
• Internal audits
• Pre-certification assessment
• Ongoing support and maintenance

ISO 20000 Implementation Process

Our structured approach to ISO 20000 implementation includes:

1. Initial assessment and gap analysis
2. Development of implementation plan
3. Process design and documentation
4. Implementation support
5. Training and awareness
6. Internal audit
7. Management review
8. Certification support